Website Privacy Notice

Optima Health Website Privacy Notice

1.0 Privacy Notice

This is the website Privacy Notice of Optima Health Ltd trading through the website at https://cognatehealth.ie/ (‘we’, ‘us’, ‘our’). It applies to visitors to our website, including people who browse our pages, submit an enquiry, use our online forms, interact with our cookie banner, or contact us using the details provided on the website.

At Optima Health Ltd, we take the privacy of website visitors seriously. This Privacy Notice explains what personal data may be collected when you visit or interact with https://cognatehealth.ie/, how we use it, the lawful bases we rely on, who we may share it with, how long we keep it, and the rights available to you.

This notice is aligned with our obligations under the General Data Protection Regulation (GDPR), the ePrivacy Directive, and applicable Irish data protection laws.

2.0 Who We Are

Optima Health Ltd provides occupational health services. Through https://cognatehealth.ie/, we provide information about our services, allow visitors to make enquiries, and support website functionality, security, analytics and communications.

3.0 Data Controller

Optima Health Ltd is the controller of the personal data processed. You can contact us through our website www.Optimahealth.ie or by mail at:

Optima Health Ltd

Ground Floor, Block B

Heritage Business Park

Mahon Industrial Estate

Blackrock, Cork

4.0 Contacting Our Data Protection Officer

In compliance with Article 37 of the GDPR, we have appointed a Data Protection Officer (DPO). If you wish to contact our DPO regarding any data protection queries or to exercise your rights, you can reach them by email at dpo@Optimahealth.ie or at the above address.

5.0 Data Protection

We take our responsibility to protect your data seriously and will not collect any personal information about you on this website without your clear knowledge and permission. Any personal information which you volunteer to us will be treated strictly in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018. Where data is submitted it will be used for the stated purpose and any reasonably incidental purposes only.

We do not sell or distribute your personal information to third parties for purposes of allowing them to market products and services to you.

Communicating via the internet and sending information to you by other means necessarily involves your personal information passing through or being handled by third-parties.

6.0 The Information We Collect

When you visit or interact with https://cognatehealth.ie/, we may collect and process the following categories of personal data, depending on how you use the website:

Contact and enquiry details you provide, such as name, email address, phone number, company name, subject, message content and enquiry type.
Information submitted through online forms, including general enquiries, sales enquiries, appointment-related enquiries and career-related enquiries.
Technical and usage information collected when you browse the website, such as IP address, browser type, device information, operating system, pages viewed, links clicked, referring website, time and date of visit, and approximate location derived from technical data.
Cookie and tracking information, including cookie identifiers, consent preferences, session information, analytics data and information used to support website security and fraud prevention.
Communications data where you contact us by email, telephone, post or through the website.

We do not intentionally collect special category health data from general website visitors unless you choose to include it in an enquiry or form submission. Please avoid including unnecessary health, medical or highly sensitive information in free-text website forms unless it is relevant to your enquiry.

7.0 How We Collect Your Information

We collect website visitor information in the following ways:

Directly from you when you complete a website form, send us an enquiry, contact us, or otherwise provide information through the website.
Automatically when you visit the website, through server logs, cookies, analytics tools, security tools and similar technologies.
From third-party service providers that support the operation, hosting, analytics, security, spam prevention or maintenance of the website.

8.0 Legal Basis for Processing

We process your personal data based on the following lawful bases:

Consent, where you choose to provide information to us through a website form, subscribe to a communication, or consent to non-essential cookies or similar technologies.
Legitimate interests, including operating and improving our website, responding to enquiries, understanding how visitors use the website, maintaining website security, preventing misuse, and managing our business communications.
Contract or steps prior to entering into a contract, where your enquiry relates to services you or your organisation may request from us.
Legal obligation, where we need to retain or disclose information to comply with applicable laws, regulatory requirements, court orders or lawful requests. • Vital interests or public interest, only where relevant in exceptional circumstances and permitted by law.

9.0 How We Use Your Information

We use your personal data to:

Provide, operate, maintain and secure https://cognatehealth.ie/.
Respond to enquiries submitted through the website, including general, sales, appointment and career enquiries.
Manage communications with website visitors and maintain records of those communications where required.
Understand website performance, visitor journeys and the effectiveness of website content.
Remember your cookie preferences and manage consent for non-essential cookies and tracking technologies.
Detect, prevent and respond to spam, bots, fraud, unauthorised access, security incidents or misuse of the website.
Comply with legal, regulatory and governance obligations.

10.0 Who We Share Your Information With

We may share your information with:

Website hosting, maintenance, development and support providers.
IT, cyber security, analytics, cookie management and spam-prevention providers, including providers that help protect website forms and prevent malicious activity. • Internal teams and authorised personnel who need access to respond to your enquiry or administer the website.
Professional advisers, insurers, auditors or business partners where necessary for governance, legal, regulatory or business purposes.
Regulators, statutory bodies, law enforcement agencies or courts where required or permitted by law.

11.0 Where We Store Your Information

Website enquiry records, technical logs, cookie consent records and related communications are stored securely in our systems or in systems operated by trusted service providers. Some providers may process data in the cloud or from locations outside Ireland or the European Economic Area. Where this occurs, we take steps to ensure appropriate safeguards are in place.

12.0 Data Retention

We keep website visitor personal data only for as long as necessary for the purpose for which it was collected. Technical website logs are retained for up to 30 days unless a longer period is required for security, investigation, legal or regulatory reasons. Enquiry, contact form and communication records are retained for as long as necessary to respond to and manage the enquiry, maintain appropriate business records, and meet legal or regulatory obligations. Cookie consent records and analytics data are retained in accordance with the relevant tool settings and applicable consent requirements.

13.0 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the website, remember preferences, support security, prevent spam and malicious activity, understand how visitors use the website, and improve website content and performance. Strictly necessary cookies may be used without consent where required to provide the website or a service you have requested. Non-essential cookies, such as analytics or marketing cookies, are used only where required consent has been obtained.

For more detailed information about the types of cookies we use and how we manage them, please refer to our Cookie Policy.

Examples of cookies and similar technologies that may be used on the website include security and bot-management cookies, CAPTCHA-related technologies, WordPress functionality cookies, analytics/performance cookies, consent-management cookies and, where enabled with consent, marketing or advertising cookies. You can manage or withdraw consent for non essential cookies through the cookie controls available on the website or through your browser settings.

14.0 Your Data Protection Rights

Under data protection law, data subjects have certain rights. Subject to certain restrictions, which are set out below, you can exercise these rights in relation to your personal data we process.

Right to be informed about how we process your data
Right of access to the personal data we hold about you
Right to rectification of inaccurate or incomplete data
Right to erasure (in certain circumstances)
Right to data portability (obtain a copy of your data in a transferable format)
Right to object to processing of your personal data and the right to withdraw consent;
Right to restrict processing of your data (in certain circumstances)

To exercise any of your rights, please contact us at dpo@optimahealth.ie . We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity. Your request will be addressed within one calendar month.

Restriction of data subject rights in certain circumstances

Article 23 of the GDPR allows for data subject rights to be restricted in certain circumstances. In addition, the 2018 Act contains certain provisions dealing with the restriction of rights of data subjects, in particular Sections 59, 60 and 61, which give further effect to the provisions of Article 23. Further information can be found HERE.

15.0 Security of Your Data

We take appropriate technical and organisational measures to safeguard website visitor data from unauthorised access, alteration, loss or disclosure. These measures include access controls, secure hosting arrangements, website security tools, spam and bot-prevention controls, and supplier oversight. While we take precautions to protect data, no website, email or internet transmission can be guaranteed to be completely secure.

16.0 Transfers Outside the EEA

Some website-related service providers may process personal data outside the European Economic Area. Where this happens, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, transfer risk assessments, or other lawful transfer mechanisms required by applicable data protection law.

17.0 Right to Lodge a Complaint

You have the right to lodge a complaint with the relevant Data Protection Authority if you feel we have not complied with the regulatory requirements regarding your personal data.

Ireland – Data Protection Commission

Data Protection Commission

6 Pembroke Row

Dublin 2

D02 X963

Telephone – 01 7650100 / 18000437 737 09:30 – 13:00 and 14:00-17:30 (Monday – Friday) Online – https://forms.dataprotection.ie/contact

UK – Information Commissioner’s Office

https://ico.org.uk/make-a-complaint/

Helpline – 0303 123 1113

18.0 Governing Law and Jurisdiction

This Privacy Notice and any disputes arising from it shall be governed by the laws of Ireland, and are subject to the exclusive jurisdiction of the Irish courts.

19.0 Further Information

Should you have any queries regarding this notice, the personal data collected through https://cognatehealth.ie/, or our practices relating to website visitors, you can contact us by:

Mail: Optima Health

Elm Court,

Boreenmanna Road

Cork

T12 HHW2

Phone: 1890 989 322

Email: Dpo@Optimahealth.ie

20.0 Changes to this Privacy Notice

We may update this notice periodically. The most recent version will always be available on our website. This privacy notice was last updated on the 1st of July 2026.

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