Generally referrals are made by the line manager or HR department.
FAQS
General
Can a company request a phone call with the OHP(Occupational Health Physician) before/after the assessment?
Yes. This is possible by arrangement. It is important to note this on the referral form.
What is the process for physiotherapy / counselling as recommended by the OHP?
We have arrangements with physiotherapists and counsellors and can organise these referrals on request.
Can a company book ergonomic assessments though Cognate Health?
Yes, we can organise these as we work with specialist ergonomic providers.
Can OHP/OHN attend onsite for vaccines?
Yes, this can be arranged. We would be happy to quote you for this, so please contact us.
How does manager know when to book follow-up vaccines?
We will indicate this on the report from the first vaccine, and if you wish we would be happy to organise that appointment with your instructions.
How does the employee get a copy of their report?
To obtain a copy of the report an employee would need to the following
email centraladmin@cognatehealth.ie
With
– Full name
-Date of Birth
-Company
-Date & time of appointment
Appointment Related
How long does a company have to wait for an appointment?
It depends on how quickly you want the person seen. We can facilitate urgent appointments or typically have someone seen within 48 hours.
Can a company book a provisional appointment or get a selection of available dates?
We do not hold provisional appointments, unless we hear back from you we take the appointment as confirmed. Please note that a non attendance fee/cancellation fee applies to all appointments not cancelled or rescheduled at least 24hours before the scheduled appointment time.
Can a company get confirmation of an appointment by letter?
We confirm all of our appointments by email.
How long does a typical assessment appointment take?
Generally a assessment can take up to 45 minutes.
Can an employee bring a family member to the appointment?
If they feel the need for extra support, then this is possible.
Clinics/Location
Are clinics open on Saturday?
Our Clinic Hours are as Follows:
Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday / Sunday Closed
Reports
Did the employee attend their appointment?
Yes, you will be notified if the employee fails to attend the appointment.
When can I expect the report?
We endeavor to deliver our reports back to you within 2-3 working days following the appointment. Some reports may take longer, for example, if we need to obtain further reports from other practitioners or are awaiting blood test results to allow us to obtain a more accurate picture of the situation.
Need clarification on report eg. is the employee fit to work?
All reports are carefully structured and answer all of the most common questions asked of us, even when the question hasn’t been asked! If you require further information, you may contact us via telephone, or via email, and we will reply. please contact us.
OHP has not answered all the questions on referral form.
All reports are carefully structured and answer all of the most common questions asked of us, even when the question hans’t been asked! If you require further information, you may contact us via telephone, or via email, and we will reply. please contact us.
Is the recommended follow up appointment booked for employee directly at clinic?
We will do this, if this is what you prefer. Some employers want this, some employers do not.
GDPR
Can Cognate Health support consultations in International languages?
Cognate Health is keenly aware of the rich ethnic diversity that exists in organisations in Ireland today. We reflect the diversity of our customers in our teams. Our clinical team and our wider OHP network come from and have worked in twelve different countries across the globe. We can provide consultations, both virtual and face to face in Spanish, French, Italian, Greek, Mandarin, Arabic and German.
What specific GDPR issues arise when supporting referrals in OH?
As a rule, medical or surgical procedures may not be conducted without the informed consent of the patient.
In general, valid consent must be informed consent, where the patient has enough information to be able to understand what is proposed and the potential risks and benefits. The patient must have the capacity to make the decision and must be free to do so without threat or pressure from others. For further details on medical consult please logon to National Consent Policy – Quality Improvement Programmes – HSE.ie
Retention of Medical Records
Cognate Health must comply with the provisions of section 2(1) c of the data protections Act 2018. The Act sets out the principle that personal data shall not be kept for longer than is necessary for the purposes or purposes for which it is obtained.
- For exposure to biological agents the recommendation it to retain individual confidential medical records for between 10 and 40 years, depending on the length of exposure and likelihood of a health and safety risk in subsequent terms.
Generally referrals are made by the line manager or HR department.
