Meddbase Occupational Health Support

On this page you will find:

Demonstration videos covering all of the main aspects of the poral along with quick reference guides to accompany each one.

An FAQ section that answers some of the most common questions about the portal.

If these resources do not provide sufficient support for your issue, you will find a query form at the end of this page. Once you have submitted your query our team will get back to you with a solution as quickly as possible.

What we will cover in this short video
  • What changes will Meddbase bring?​
  • What are the benefits for you?​
  • User set up & navigating the log in page​
  • Managing your account settings ​
Download
What we will cover in this short video
  • How to search for an employee
  • How to create an employee record on the portal
  • How to access an overview of all employees
  • How to create a case
  • How to submit a referral
  • How to track the status of your referrals
  • How to request a follow up
  • How to open/close/reallocate a case
Download

What we will cover in this short video

  • How to create a new employee
  • How to send a questionnaire
  • How to track the status of questionnaires
  • How to view certificates

Download

What we will cover in this short video

• How to view reports & documents

Download

What we will cover in this short video

  • How to add managers to the portal
  • How to remove leavers

•How to reallocate cases

Download

What we will cover in this short video

How to access and generate reports from data on Meddbase

Download

 

What we will cover in this short video

How to register employees on the portal

How to send Health declaration questionnaires 

How to access reports

Download

FAQs


Can I specify which type of appointment I would like to refer an employee for?

Yes, appointment type (in person/telephone/video) can be specified on the referral form or in the referral information text box for a request for a follow up appointment.

Can I have more than one referring manager?

Yes, multiple referring managers can be added as portal users

If I want to book a follow up review, must I submit form again?

No, once the initial appointment is completed on Meddbase, you can press the request follow up button to request a follow up appointment.

What if an employee does not already exist on the portal?

You can register a new employee at any time by clicking on ‘create new employee’.
*all employees that have been referred to us since March 2022 should already exist on the portal*

Can I change my contact preferences on the portal?

Yes, once logged into the portal, click on ‘my account’ on the top right-hand corner of the screen; here you can manage your notification and contact preferences.

Need more help?

Submit a query

Find out how we can work with you to find a solution.

Get in touch

Cognate Health