Meddbase Occupational Health Support
On this page you will find
Demonstration videos covering all of the main aspects of the portal along with quick reference guides to accompany each one.
An FAQ section that answers some of the most common questions about the portal.
If these resources do not provide sufficient support for your issue, you will find a query form at the end of this page. Once you have submitted your query our team will get back to you with a solution as quickly as possible.
Video 1 - An introduction to Meddbase
What we will cover in this short video
- What changes will Meddbase bring?
- What are the benefits for you?
- User set up & navigating the log in page
- Managing your account settings
Video 2 - Create a case and make a referral
What we will cover in this short videos
- How to search for an employee
- How to create an employee record on the portal
- How to access an overview of all employees
- How to create a case
- How to submit a referral
- How to track the status of your referrals
- How to request a follow up
- How to open/close/reallocate a case
Video 8 - Pre employment online questionnaires
What we will cover in this short video
- How to create a new employee
- How to send a questionnaire
- How to track the status of questionnaires
- How to view certificates
Video 9 - User management
What we will cover in this short video
- How to add managers to the portal
- How to remove leavers
•How to reallocate cases
Video 10 - MI reports
What we will cover in this short video
How to access and generate reports from data on Meddbase
Video 11 - Health Declaration Questionnaire
What we will cover in this short video
How to register employees on the portal
How to send Health declaration questionnaires
How to access reports
Frequently asked questions
Can I specify which type of appointment I would like to refer an employee for?
Yes, appointment type (in person/telephone/video) can be specified on the referral form or in the referral information text box for a request for a follow up appointment.
Can I have more than one referring manager?
Yes, multiple referring managers can be added as portal users
If I want to book a follow up review, must I submit form again?
- No, once the initial appointment is completed on Meddbase, you can press the request follow up button to request a follow up appointment.
What if an employee does not already exist on the portal?
You can register a new employee at any time by clicking on ‘create new employee’.
*all employees that have been referred to us since March 2022 should already exist on the portal*
an I change my contact preferences on the portal?
Yes, once logged into the portal, click on ‘my account’ on the top right-hand corner of the screen; here you can manage your notification and contact preferences.
