In this ‘new normal’, we are all having to adjust to working remotely. This means virtual meetings via video are now a part of the working day for most of us, with tools such as Microsoft Teams and Zoom commonplace. 

At Cognate Health, our remote health consultations have formed part of our service for years with research demonstrating patient outcomes and satisfaction levels are very similar to face-to-face consultations. We use a dedicated HSE approved web system for these consultations, ensuring strictest patient confidentiality. 

Such is the demand for virtual consultations that recently we launched our new DayOne+ service, which provides businesses with remote access to expert clinical advice from dedicated occupational health practitioners. Dayone+ reduces the time it takes to get employees back to health by opening the lines of communication remotely from the first day of sickness absence. 

For those interested, in learning more, our Managing Director, Professor John Gallagher, has compiled three key elements that you, and your employees, should know about video consultations:

  • Healthcare workers place huge emphasis on the information you provide them when making a diagnosis. In the majority of cases this is even more important than a physical examination. Be prepared to discuss your current problem, medical history and any medications you take.
  • Test your microphone, camera and WiFi are working well, do a test run with a friend or family member beforehand. 
  • Before your appointment you’ll receive a text from our system which links you straight through to your online consultation. 
  • Ensure you’re set up in a quiet space, wearing suitable clothing and make sure any children in the house are occupied for a short time while the assessment takes place.  

Want to find out more about remote consultations? Get in touch with us today. 

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I have been working with Olive Helfort on the remote case management for over a year at this stage. I find Olive excellent to deal with. She is highly efficient, very pleasant and her turnaround time from referral to receipt of report is exceptional. I would have no hesitation in recommending Olive and the remote case management system where face to face assessments are not appropriate or necessary
Mary O’Shaughnessy | HR Specialist | Teagasc

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